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Title Human Resources Service Representative
Job Status Full Time
City Batesville
State IN
Country United States
Position Summary I. Job Summary / Job Purpose

Performs a variety of administrative duties within the Human Resources area. Provides customer service and problem-solving assistance to our customers (active and former associates, candidates for employment, Managers and HR) as well as to our outsourced vendors on issues relating to all phases of the employment life-cycle (hiring to termination), benefits and leave administration. Provides administrative support as needed to Director including processing invoices and the completing of a variety of reports. Carries out special projects as assigned.
Job Requirements and Qualifications II. Key Responsibilities

1. Provides both in-bound and out-bound call/email support to bargained and non-bargained associates, managers and HR Managers on HR basic policy inquiries, transactions and procedures; transfers calls as necessary to third party vendors (benefits, leaves of absence, service awards program, employment verification, unemployment).
2. Processes transactions (bargaining and non-bargaining) in a number of HR systems to support all phases of the employment life-cycle (recruiting, hiring, on-boarding, termination).
3. Regularly monitors activity and interacts with managers and HR managers relating to the employment life-cycle processes; administers new hire and termination processes and ensures completeness of all related paperwork.
4. Researches and troubleshoots escalated issues from vendors, associates, managers and HR Managers as appropriate and provides resolution in a timely manner.
5. Seeks guidance from more senior team members or Hill-Rom internal/external partners on complex escalated issues and works through to resolution.
6. Follows approval process for all issues requiring a resolution that is considered an exception to the standard.
7. Documents both status and issue resolution via case management tool.
8. Maintains employee records as necessary.
9. Processes vendor invoices and monitors/completes a variety of departmental reports.
10. Assists in processing death claims and serves as a contact for survivors.
11. Assists in processing LTD claims and serves as contact with associate and vendor.
12. Processes severance agreements; notifies vendors of any exceptions outside standard; monitors vendor administration.
13. Provides administrative support as needed (such as but not limited to coordinating meetings, assisting with meeting materials, coordinating and completing mailings).
14. Assists in the implementation of policy and program changes as needed and provides annual open enrollment support.
15. Performs other duties as assigned.


III. Core Job Competencies


Role-Specific Behaviors: these behaviors are necessary in the Benefits Representative role:

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.


Skills, Knowledge or Abilities critical to this role:

• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: Be proficient with the MS Suite of products, use of internet, etc. Must be able to understand and translate business requirements into technical solutions for collaborating with technical consultants. HRIS experience preferred.


IV. Job Requirements / Qualifications
a. Education / Accreditation / Licensure (required & preferred):

• High School diploma required. Bachelor’s degree or professional certification such as CPP, CEBS, PHR is highly preferred.

b. Experience (required and preferred):

• Requires a minimum of one year experience in human resources with sound understanding of basic employment laws/policies, benefits administration and FMLA/leave administration; collective bargaining unit experience would be preferable.
• Customer service center experience is preferred as well as experience working with outsourced vendors.
• Must have excellent oral and written communication skills with strong telephone/email etiquette; experience in communicating standard business procedures. Must have excellent customer service skills.
• Computer literacy required, including Excel spreadsheet and word processing applications. Experience completing HR transactions in recruiting and other HR systems such as JDE preferred.
• Working knowledge of common HR concepts, practices and procedures.





V. Work Environment/Job Activities
TRAVEL DEGREE OF FREQUENCY
High-over 60%
Moderate-31-60%
Light-0-30%
N/A






PHYSICAL ACTIVITIES/EQUIPMENT USAGE
(Please note the percentage of time the activity or equipment is used as part of the job.

Activities HIGH
Over 60% MODERATE
31-60% LIGHT
0-30% NONE
0%
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